Global Sales Operations Senior Manager
Core
Lead global customer service and order management activities to ensure operational efficiency and exceptional customer experience across EU, US, and APAC regions. (via careerplan.io/jobs/C8-009-01-172-global-sales-operations-senior-manager-at-vishay-precision-group)
Role type
Senior manager of global sales operations and customer service
Builds
Global quote-to-ship process and order management systems
Domain
Industrial/Manufacturing operations
Required skills
Global team leadership, multi-region operations management, quote-to-ship process oversight, order processing, service performance metrics analysis, cross-functional partnership, process improvement, data visibility implementation
Preferred skills
Industrial or manufacturing environment experience
Technologies
N/A
Responsibilities
Lead and develop the global operations organization customer service across multiple regions, Set clear goals and priorities to drive service excellence, Oversee the global quote-to-ship process, Monitor service performance metrics and drive continuous improvement, Act as an escalation point for key customers, Partner with Sales, Demand Planning, Operations, Supply Chain, and Logistics, Identify opportunities to improve customer experience and operational efficiency
Seniority
Senior, hands-on IC