Sr Enterprise Customer Success Manager - LA28 Olympics
Core
Senior Enterprise Customer Success Manager responsible for end-to-end commercial intake, solution coordination, and operational governance for a single strategic enterprise customer (LA28 Olympics ecosystem).
Role type
Senior Enterprise Customer Success Manager (Executive-facing)
Builds
Premium enterprise customer experience and operational delivery for Olympic-scale events
Domain
Telecommunications / Enterprise Services / Event Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Executive relationship management, complex solution coordination, commercial intake leadership, cross-functional matrix leadership, consultative technical sales, high-velocity execution, commercial governance, performance tracking
Preferred skills
Advanced degree in Business/Engineering/Finance
Technologies
Microsoft Office (Excel, PowerPoint, Word)
Responsibilities
Serve as primary executive liaison for a strategic single customer; lead intake and lifecycle management of specialized requests; orchestrate cross-functional solution formation across sales, engineering, product, legal, and billing teams; provide consultative recommendations on solution design and bundling; manage billing, invoicing validation, and account reconciliations; develop account activity reports and operational performance summaries.
Seniority
Senior, hands-on IC with executive trust