Customer Engagement Manager
Core
Strategic account ownership for enterprise AI delivery, combining delivery orchestration, outcome accountability, and commercial growth.
Role type
Senior IC Customer Engagement Manager (Enterprise AI)
Builds
Production Agentic AI systems for enterprise clients
Domain
Enterprise SaaS / Agentic AI / AI Automation
Deliverable
production ML models | product features
Required skills
Enterprise account ownership, delivery orchestration, C-level stakeholder management, commercial growth, post-go-live outcome ownership, team leadership
Preferred skills
AI/automation platform experience, consulting background, partner-mediated delivery, enterprise integration judgment, scaling startup experience
Technologies
Agentic AI platforms, Enterprise integrations (APIs, CRM, HRIS, ITSM)
Responsibilities
Own end-to-end strategic enterprise accounts as the single point of accountability; Staff and direct delivery teams (Engineering Leads, Implementation Managers); Oversee delivery quality and manage cross-engagement dependencies; Run QBRs with VP/C-level stakeholders and navigate internal politics; Drive commercial growth through outcome-driven expansion; Act as the voice of customers to Product and Core Engineering; Coach delivery team leads on architecture and delivery discipline.
Seniority
Senior, hands-on IC with strategic leadership