Enterprise Customer Success Manager
Core
Execute enterprise customer success strategy, drive onboarding, adoption, retention, and growth for key enterprise clients.
Role type
Enterprise Customer Success Manager
Builds
Enterprise client relationships and product adoption
Domain
Technology / Enterprise SaaS
Deliverable
client delivery
Required skills
enterprise account management, C-level executive engagement, CRM proficiency, data analysis, strategic onboarding, retention management, cross-functional collaboration
Preferred skills
experience in scaling tech companies, ability to work independently, comfort with ambiguity
Responsibilities
Execute enterprise customer success strategy, serve as primary point of contact for key clients, drive initial enablement and training, identify growth opportunities, manage retention and quantify value, advocate for client needs to drive product development, monitor and report on KPIs
Seniority
Mid-Senior, hands-on IC