Sr Enterprise Customer Success Manager - LA28 Olympics
Core
Strategic executive-facing leadership role owning the end-to-end commercial and operational ecosystem for a single high-visibility enterprise customer (LA28 Olympics).
Role type
Senior Enterprise Customer Success Manager (Strategic Account Lead).
Builds
Premium enterprise customer experience, complex solution bundles, and operational delivery for Olympic-scale events.
Domain
Telecommunications / Enterprise Services / Event Operations.
Required skills
Executive relationship management, complex solution coordination, consultative technical sales, high-velocity execution, commercial governance, performance tracking.
Preferred skills
Advanced degree in Business/Engineering/Finance, prior experience in enterprise sales or operations.
Technologies
Microsoft Office (Excel, PowerPoint, Word).
Responsibilities
Serve as primary executive liaison for a strategic single customer; lead intake and lifecycle management of specialized requests; orchestrate cross-functional solution formation across sales, engineering, legal, and operations; provide consultative recommendations on solution design and bundling; manage billing, invoicing, and financial alignment; track account performance and operational metrics.