Service Manager
Core
Act as the main point of contact between IT and business stakeholders to ensure the quality, stability, and continuous improvement of IT services.
Role type
Service Manager (ITIL)
Builds
IT services and solutions for international Business Units
Domain
IT Service Management / Enterprise IT
Deliverable
dashboards & analysis
Required skills
Stakeholder management, ITIL practices, Service management, Reporting, Agile methodology
Preferred skills
Bridging business and IT teams, Proactive communication
Technologies
ITIL framework
Responsibilities
Organize and lead regular service review meetings with customers and stakeholders; Monitor and follow up on Service Level Agreements (SLAs); Prepare and present service performance reports; Monitor delivery performance and report on key metrics; Act as primary contact for ITIL processes (Incident, Problem, Change, Service Request, CSI); Coordinate with delivery and support teams for issue resolution; Drive service improvement initiatives.
Seniority
Mid-Senior, hands-on IC
