Service Manager H/F
Core
Service Manager supporting existing Service Managers in OS, Virtualization, Storage, and Backup environments to ensure RUN stability and service quality.
Role type
Service Manager (IT Operations)
Builds
IT infrastructure services (OS, Virtualization, Storage, Backup) for enterprise clients
Domain
IT Infrastructure & Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Incident Management, SLA management, ITIL best practices, Crisis management, Resource planning, Dashboard reporting, Stakeholder coordination
Preferred skills
OpenStack knowledge, English fluency
Technologies
VMware, OpenStack, OS, Virtualization, Storage, Backup
Responsibilities
Prioritize and supervise incident handling, Ensure SLA compliance, Coordinate RUN security actions, Produce operational dashboards, Manage first-level escalations, Interface with Clusters for resource prioritization
Seniority
Mid-Senior, hands-on IC
