Service Delivery Manager
Core
Support the delivery of managed services, ensuring performance against service levels, quality standards, and client expectations.
Role type
Manager, Service Delivery
Builds
Managed service engagements
Domain
IT / Managed Services
Deliverable
client delivery
Required skills
SLA and KPI monitoring, ITIL-aligned service management (incident, problem, change management), stakeholder engagement, complex multi-team delivery landscape experience
Preferred skills
BAU, project, or Agile delivery models experience
Responsibilities
Coordinate day-to-day service delivery activities, act as key client contact for operational matters, support governance reporting, identify opportunities for service improvement
Seniority
Manager
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