Responsable Opérationnel IT (H/F)
Core
Operational Squad/Team Lead responsible for managing a team of ~10, ensuring service quality, and coordinating between teams, clients, and stakeholders.
Role type
Senior IC operational team lead (IT operations)
Builds
IT operations services and incident/project management for clients
Domain
IT Operations / Managed Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
IT operations management, team leadership, ITIL processes, backlog management, KPI definition, risk identification, service level agreement (SLA) management, stakeholder communication
Preferred skills
Multi-vendor coordination, continuous improvement culture, visual management tools, team coaching
Technologies
ITIL, management visual tools
Responsibilities
Participate in governance meetings (Daily OPS, Weekly COMOP, client committees), monitor technical operations, manage backlogs and prioritize activities, define and track KPIs, manage team planning and workload distribution, ensure service continuity, validate internal requests (CRA), foster team skills development
Seniority
Senior, hands-on IC with management responsibilities