Service Manager - HealthCare
Core
Overseeing and enhancing the service delivery experience for TrakCare and IntelliCare healthcare customers, acting as the primary post-go-live point of contact.
Role type
Service Manager (Healthcare IT)
Builds
Service delivery and operational performance for healthcare provider clients
Domain
Healthcare IT / Enterprise Application Support
Deliverable
client delivery
Required skills
ITIL practices, IT Service Management (ITSM), service escalation management, SLA/KPI monitoring, stakeholder management, clinical workflow understanding
Preferred skills
Experience with TrakCare/IntelliCare modules, high-impact incident response, analytical approach to service metrics
Technologies
TrakCare, IntelliCare
Responsibilities
Serve as primary service delivery contact between healthcare providers and internal technical teams; oversee end-to-end service lifecycle ensuring SLA compliance; coordinate service review meetings with stakeholders; manage escalations for major incidents; monitor system performance and user satisfaction; maintain service documentation and escalation paths; collaborate with clinical informatics and IT teams to align service to business needs.
Seniority
Mid-to-Senior, hands-on operational leadership
