Coordinador(a) del Servicio de Infraestructura (IT Operations)
Core
Leading IT infrastructure operations to ensure KPI/ANS compliance, service quality, and continuous improvement.
Role type
Senior IT Operations Service Coordinator
Builds
IT infrastructure services for enterprise clients
Domain
IT Operations / Infrastructure Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ITIL service management, incident and problem management, change management, root cause analysis, service continuity planning, KPI/SLA tracking, executive reporting, vendor management, 7x24 operations oversight
Preferred skills
ISO 27001 security knowledge, crisis committee management, strategic governance
Technologies
Windows, Linux, virtualization, databases, middleware
Responsibilities
Lead and coordinate infrastructure service delivery ensuring KPI/ANS compliance; Manage governance and crisis committees; Ensure operational control via dashboards and reports; Coordinate incident and problem management; Plan service continuity; Ensure security policy compliance; Manage service changes and client escalations
Seniority
Senior, hands-on IC with leadership responsibilities