Client Delivery Manager (CDM) Hosting
Core
Managing client relationships and service delivery for Hosting, Cloud, and Datacenter services, ensuring SLA compliance and operational quality.
Role type
Senior Client Delivery Manager (Hosting)
Builds
Hosting, Cloud, and Datacenter services
Domain
IT Infrastructure / Hosting / Cloud
Deliverable
client delivery
Required skills
Hosting/Cloud/Datacenter environment knowledge, ITIL process mastery (Incident, Problem, Change, SLA), client relationship management, provider and cross-functional team coordination, KPI analysis and reporting, crisis management
Preferred skills
ITIL certification, professional English
Technologies
Hosting, Cloud, Datacenter
Responsibilities
Act as the primary client contact for Hosting services, organize and lead operational steering committees, monitor contractual commitments and SLAs, ensure infrastructure availability and performance, track major incidents and action plans, coordinate operations, infrastructure, security, and external partners, manage service consumption and costs, pilot service improvement plans (SIP), oversee audits and compliance requirements
Seniority
Mid-to-Senior, hands-on management