Enterprise Customer Support Specialist
Core
Enterprise Customer Support Specialist handling high-volume inbound requests (phone, chat, email) for Clio's Enterprise legal clients, specializing in vLex Library and Vincent configurations.
Role type
Senior IC Enterprise Customer Support Specialist
Builds
Clio Enterprise legal AI platform and related services (vLex, Vincent)
Domain
Legal Technology / SaaS
Deliverable
client delivery
Required skills
Technical troubleshooting, product expertise, stakeholder management, problem-solving, analytical skills, communication
Preferred skills
Legal industry knowledge, API/integration experience, programming skills (R, Python, SQL), enterprise B2B SaaS support
Technologies
vLex Library, Vincent, Postman, APIs
Responsibilities
Diagnose and troubleshoot technical product issues, advocate for product value to senior stakeholders, capture customer feedback, coordinate resolutions with technical teams, identify upsell opportunities
Seniority
Mid-level, hands-on IC
