Technical Support (Email Specialist)
On-site
Core
Provide world-class technical support via email to solve customer day-to-day issues with Filevine's Legal Operating Intelligence platform.
Role type
Technical Support Specialist (Email)
Builds
Customer support responses and documentation for Filevine's unified legal operations platform
Domain
Legal technology / SaaS
Deliverable
client delivery
Required skills
technical problem solving, product knowledge, documentation creation, empathy
Responsibilities
assist customers with product issues, maintain understanding of customer use cases, contribute to team training and documentation
Seniority
Individual Contributor
