DISCO Desk Analyst
Core
Provides technical support and troubleshooting for the DISCO legal discovery platform, assisting end-users (law firms, legal departments) with data file issues, browser/network problems, and platform optimization.
Role type
Technical Support Analyst (SaaS)
Builds
DISCO cloud-native legal discovery platform
Domain
Legal Technology / Ediscovery
Deliverable
client delivery
Required skills
technical troubleshooting, SaaS product support, ticket management systems, technical documentation creation, litigation support knowledge
Preferred skills
IT support ticketing systems proficiency, problem-solving in technical environments, attention to detail
Technologies
Salesforce, Jira, Asana, Talkdesk
Responsibilities
diagnose and troubleshoot data files, browser, and network issues; analyze client needs and provide support via phone/chat/email; monitor and triage support tickets; contribute to product documentation and enhancement requirements
Seniority
Junior to Mid-level, hands-on IC