Technical Coordinator, Assigned Counsel Plan
Core
Field-based technical support and IT operations for legal staff and assigned counsel providers across NYC courthouses and offices.
Role type
Technical Coordinator (IT Support)
Builds
Operational reliability for legal case management systems and hardware/software infrastructure
Domain
Public sector legal services / IT Operations
Deliverable
infrastructure
Required skills
hardware troubleshooting, software troubleshooting, network connectivity support, remote access support, audio-visual system support, Salesforce navigation, asset management, change management, cybersecurity procedures, user training
Preferred skills
customer service orientation, problem-solving in fast-paced environments, liaison skills
Technologies
Salesforce, Microsoft Teams, Zoom, Webex
Responsibilities
Provide field-based technical support to staff and legal providers; troubleshoot desktops, laptops, mobile devices, printers, and peripherals; support setup and deployment of agency-approved devices; assist with Salesforce Case Management System navigation; serve as liaison between staff, IT, and vendors; review and resolve helpdesk tickets; provide one-on-one technical assistance and tutorials; support satellite office operations; manage hardware/software procurement and tracking; maintain asset-management records; follow cybersecurity and access-control procedures; assist with testing and documenting technology updates.
Seniority
Individual Contributor, operational support