Research Specialist
Core
First point of contact for client inquiries across Bloomberg Industry Group products, handling intake, triage, troubleshooting, and research assistance via phone, email, and chat.
Role type
Client support specialist (legal/financial research platforms)
Builds
Client support and product adoption for Bloomberg Industry Group products (Bloomberg Law, Tax, Government, Environment, Terminal)
Domain
Legal and financial information services
Deliverable
client delivery
Required skills
Client intake and triage, troubleshooting, product guidance, CRM/ticketing system management, stakeholder communication, feedback synthesis
Preferred skills
Legal or financial industry experience, research and analytical skills, familiarity with Bloomberg Terminal, JD/MLS/paralegal background
Technologies
Bloomberg Law, Bloomberg Tax, Bloomberg Government, Bloomberg Environment, Bloomberg Terminal, CRM systems, ticketing platforms
Responsibilities
Intake and triage client requests, resolve basic to moderately complex client issues, escalate technical issues to Tier 2/3, partner with Product/Engineering/Sales teams, educate clients on product features, track interactions in CRM, monitor escalated requests, identify recurring challenges for process improvement
Seniority
Mid-level, hands-on IC