Lead Renewal Specialist
Core
Lead a team of Renewal Specialists to manage the end-to-end renewal cycle for preK–12 school and district literacy curriculum software, while personally owning a book of renewal business.
Role type
Senior IC sales operations lead (renewals)
Builds
Recurring revenue for SaaS/New Curriculum portfolio
Domain
Education technology (EdTech), K–12 schools and districts
Required skills
team leadership and mentoring, sales process management, contract negotiation, pipeline forecasting, Salesforce CRM proficiency, cross-sell/upsell identification, customer relationship management, data analysis
Preferred skills
SaaS/EdTech experience, K–12 buying cycle familiarity, sales operations reporting
Responsibilities
Mentor and train Renewal Specialists on renewal processes and product knowledge; own the full renewal cycle for an assigned book of accounts including negotiation and closing; monitor team pipeline and forecast accuracy; identify and troubleshoot process inefficiencies; conduct customer-facing demonstrations when needed; collaborate with Sales and Customer Success on territory strategies.
Seniority
Senior, hands-on IC with team leadership