Sales Operations Manager, Channel
Core
Own the global partner channel operating model and lead the implementation of a new AI-driven Partner Relationship Management (PRM) platform to drive growth through reseller and referral segments.
Role type
Senior Channel Sales Operations Manager
Builds
Global partner channel operating model and new AI-driven PRM platform
Domain
Legal Technology (SaaS)
Deliverable
production ML models | product features
Required skills
Channel/partner operations expertise, Salesforce administration and configuration, PRM/CRM implementation, cross-functional influence, ambiguity management, AI tooling proficiency
Preferred skills
Multi-region channel operations, M&A integration experience, advanced Excel/Google Sheets for modeling, BI tools, Salesforce Admin certification
Technologies
Salesforce, PRM tools, Google Sheets, Excel, BI tools, SalesLoft, ChiliPiper, Gong, ZoomInfo
Responsibilities
Lead business implementation of new partner platform including requirements, configuration, data model, and migration; Map and document end-to-end channel processes; Own channel measurement architecture and partner program mechanics; Serve as escalation point for partner attribution disputes; Integrate channel operations into annual planning and GTM strategy.
Seniority
Senior, hands-on IC