Leader, Account Management
Core
Leading a team of Account Managers to retain, expand, and deepen relationships with enterprise and government clients for Interac's digital payment and identity verification products.
Role type
Senior Account Management Team Lead
Builds
Interac Verified, eTransfer solutions, Konek, and broader product portfolio for commercial and public sector clients
Domain
Financial Technology / Digital Payments
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Account management team leadership, enterprise and government account management, revenue retention and expansion strategy, executive relationship management, contract negotiation and restructuring, MEDDPICC framework application, QBR design and health scoring, churn prevention
Preferred skills
Player-coach instinct, value realization storytelling, stakeholder management
Technologies
Interac Verified, eTransfer, Konek
Responsibilities
Lead team accountable for post-sale commercial relationships and KPIs (CSAT, renewals, upsell ARR), build structured account management motions, identify and execute upsell/cross-sell opportunities, partner with BD Sales Leader for handoffs, serve as executive sponsor for strategic accounts, coach and develop the Account Management team
Seniority
Senior, hands-on IC with team leadership
