Manager, Account Management, SME & Growth, France
Core
Lead and coach a team of four Account Managers to retain, support, and expand Airwallex's French customer base, focusing on post-sale operations, strategic account growth, and cross-functional orchestration.
Role type
Manager, Account Management (Player-Coach)
Builds
Customer retention, expansion pipelines, and post-sale operating playbooks for a global payments and financial platform.
Domain
Fintech / Global Payments / B2B SaaS
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
B2B Account Management, team leadership (3-8 people), customer retention, revenue growth (NRR/GRR), stakeholder management, process improvement, cross-functional influence, commercial judgment
Preferred skills
Fintech/Payments domain expertise, KYC/Risk/Compliance experience, strategic account management, pre-sales/onboarding design
Technologies
CRM systems, customer health review tools, financial data platforms
Responsibilities
Manage and coach Account Managers on performance and development; define account planning standards and coverage models; drive expansion across payments, FX, cards, and spend products; orchestrate complex customer escalations involving Support, KYC, Risk, and Product; build playbooks for onboarding, adoption, and renewal; improve metrics like time-to-value, adoption, and customer health.
Seniority
Manager, hands-on IC with people leadership
