Manager, Customer Success
Core
Lead a portfolio of high-value enterprise fitness customers as a strategic partner to executives, driving long-term value, growth, and net revenue retention.
Role type
Manager, Customer Success (Enterprise)
Builds
Enterprise customer relationships, account growth strategies, and cross-functional alignment for the ABC Fitness platform.
Domain
Fitness industry / SaaS / Enterprise Account Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic account management, executive stakeholder engagement, commercial ownership (renewals/expansion), team leadership, cross-functional collaboration, data-driven decision making, project management, CRM proficiency, fitness industry knowledge
Preferred skills
Prior experience leading customer-facing teams, mentoring CSMs, fluency in Polish and English
Technologies
Salesforce, Asana, Microsoft Excel, Microsoft Office
Responsibilities
Build trusted relationships with enterprise executives; drive net revenue retention through upsell/cross-sell; lead and develop Customer Success Managers; manage complex cross-functional projects; analyze customer data for strategic insights; represent the brand at industry events.
Seniority
Manager, hands-on leadership
