Customer Success Manager, Strategic
Core
Manage long-term success of ServiceTitan's largest customers (franchise systems and multi-location enterprises) by building partnerships, driving product adoption, and acting as an escalation point.
Role type
Strategic Account Manager
Builds
ServiceTitan field service management software for franchise systems and enterprise customers
Domain
Field service management software / Franchise systems
Deliverable
product features
Required skills
Account management, project management, product adoption strategy, data analysis, business review presentation, software learning, problem-solving
Preferred skills
Entrepreneurial mindset, leadership, adaptability
Technologies
ServiceTitan platform
Responsibilities
Develop relationships with corporate contacts in strategic accounts, coach and train corporate staff and franchise owners on product best practices, collaborate on product enhancement requests, analyze user engagement data to identify insights, build and present business reviews, act as an escalation point for support tickets, update account records, identify customer experience improvements, assist with new customer onboarding
Seniority
Mid-Senior, hands-on IC