Consultant / Manager - Nigeria
Core
Individual contributor responsible for owning holistic post-sale Client Services operational relationships, providing technical and account management support to grow clients' business on Visa Value Added Services.
Role type
Senior IC Client Success Consultant
Builds
Client adoption of Visa Value Added Services and operational performance
Domain
Payments technology / Financial services
Deliverable
client delivery
Required skills
Client relationship management, success planning, data analysis, technical communication, stakeholder management, crisis management, client training development, payment industry knowledge
Preferred skills
Payments certifications, project management, customer-centric mindset, critical thinking
Technologies
Microsoft Office (Excel, PowerPoint, Word), Generative AI tools (Microsoft Copilot, Claude Code)
Responsibilities
Oversee implementation of new Visa products to expedite time to value; Ensure client operational goals and success metrics are understood; Build trusted advocate status with key stakeholders; Drive initiatives to improve product adoption and self-service tool usage; Stay current with payment trends to generate sales leads; Establish relationships with cross-functional experts to resolve complex issues; Develop client education and training materials; Lead periodic operational reviews; Act as escalation point for major incidents; Proactively identify opportunities to optimize client performance.
Seniority
Senior, hands-on IC