Consultant, Specialist Client Success
Core
Product and operational success lead for a portfolio of clients, ensuring they achieve business objectives and maximize value from Visa's payment solutions.
Role type
Specialist Client Success Manager (S-CSM)
Builds
Client success plans, operational readiness, and product adoption strategies for payment service clients.
Domain
Payments technology and financial services
Deliverable
client delivery
Required skills
Client relationship management, cross-functional collaboration, risk and compliance management, data-driven analysis, complex negotiation, technical concept translation, project coordination
Preferred skills
Payment industry experience, card-not-present/card-present risk mitigation, project management, subject matter expertise in payment technologies
Technologies
Java, C/C++, Perl, HTML, XML
Responsibilities
Develop and execute Client Success Plans aligned to client business objectives; Partner with cross-functional teams to drive successful client onboarding and implementation; Proactively identify and drive product adoption and value realization opportunities; Provide specialized product expertise and best-practice guidance to optimize client payment performance; Own operational relationship with assigned accounts by leading complex client initiatives and acting as escalation point; Leverage data and diagnostics to identify risks and improve client outcomes; Drive retention and protect revenue through continuous optimization.
Seniority
Senior, hands-on IC