Technical Account Manager - GCN
Core
Provide strategic technical support and operational solutions for Stripe's largest enterprise customers in the Greater China region.
Role type
Senior Technical Account Manager (Enterprise)
Builds
Customized strategic consultations, operational solutions, and long-term user relationships for complex Stripe users.
Domain
Financial infrastructure / Payments / Enterprise SaaS
Deliverable
client delivery
Required skills
Enterprise client relationship management, API concepts explanation, SQL query building, technical troubleshooting, cross-functional collaboration, complex integration leadership, business-level Chinese fluency, English communication
Preferred skills
Operations process optimization, small-to-medium project management, payments industry experience, technical tool familiarity (Postman, Xcode, Python, Webhooks, ETL)
Responsibilities
Provide Gold Standard Experience to assigned accounts' key stakeholders, foster long-term user loyalty, work cross-functionally to implement operational solutions (fraud, disputes, product adoption), lead user-facing meetings, create user-facing content for long-term solutions
Seniority
Senior, hands-on IC