Vice President, Client Success
Core
Lead client success strategy and post-sale relationship management for Super Regional and Regional Financial Institutions, Sponsor Banks, and DPS clients across North America.
Role type
Senior leadership VP of Client Success
Builds
End-to-end post-sale client journey including onboarding, implementation, service delivery, optimization, and retention for financial institution clients
Domain
Payments technology and Financial Services
Deliverable
client delivery
Required skills
Payments domain expertise, C-suite executive relationship management, strategic client leadership, cross-functional team alignment, organizational leadership, data-driven decision making, business acumen
Preferred skills
15+ years in payments/financial services, 10+ years leading dispersed teams, deep knowledge of issuer processing/settlement, fintech ecosystem experience, AI application knowledge
Technologies
AI-enabled capabilities, data analytics platforms
Responsibilities
Lead Client Success strategy for target financial institution portfolio; Own client success outcomes and value realization; Build trusted relationships with C-suite stakeholders; Oversee end-to-end post-sale client journey; Align cross-functional teams across Sales, Product, Technology, Finance, Risk, and Operations; Manage portfolio performance, budget, and resource allocation
Seniority
VP, strategic leadership with people management