Customer Success Manager
Core
Drive adoption, retention, and renewal outcomes for strategic financial services accounts using Data & Feeds solutions.
Role type
Senior Associate Customer Success Manager
Builds
Data & Feeds solutions for financial markets clients
Domain
Financial services / Fintech / Market data
Deliverable
client delivery
Required skills
Strategic account management, executive stakeholder management, revenue and usage metric analysis, up-sell/cross-sell strategy, cloud and API knowledge, regulatory environment understanding
Preferred skills
Knowledge of South African and MEA financial markets, familiarity with JSE and local exchange environments, enterprise market data solution expertise
Technologies
Cloud platforms, APIs, AI-enabled tools, data delivery mechanisms
Responsibilities
Drive customer adoption, retention, and renewals across a portfolio of strategic accounts; Build trusted-advisor relationships with executive and senior stakeholders; Monitor customer health, usage trends, and renewal signals to proactively manage risk; Lead strategic business reviews and translate customer insight into retention and growth strategies; Identify up-sell/cross-sell opportunities and support account growth with Sales teams; Maintain working knowledge of cloud, APIs, AI-enabled tools/workflows and data delivery mechanisms to guide customer solutions
Seniority
Senior Associate, hands-on IC
