Manager of Partner Success
Core
Leading and managing a team of Inside Partner Success Specialists to drive partner activation, pipeline growth, and regional revenue through operational excellence and strategic alignment.
Role type
Manager of Partner Success (Inside Sales/Channel Operations)
Builds
Partner activation, pipeline growth, and regional revenue
Domain
Technology sales / Channel management
Required skills
Team leadership, recruitment and performance management, complex quoting and pricing strategy, order management and fulfillment, SLA governance, CRM data integrity, cross-functional collaboration, two-tier distribution models, partner enablement programs
Preferred skills
Inside sales, channel management, technology sales, channel operations
Technologies
Salesforce, partner portal administrative tools
Responsibilities
Direct, mentor, and manage a high-performing team of Inside Partner Success Specialists; Provide strategic support on complex quoting and special pricing requests; Oversee end-to-end purchase order validation, order tracking, and RMA escalation processes; Maintain and manage the Partner Success email case queue to ensure inbound partner inquiries are resolved within established SLAs; Maintain accountability for CRM (Salesforce) data integrity, activity logging accuracy, and pipeline reporting; Identify process bottlenecks and collaborate with operations leadership to continuously optimize partner tools, portal capabilities, and internal workflows
Seniority
Manager, hands-on leadership
