Manager, Technical Account Management
Core
Lead and develop a team of Technical Account Managers to drive adoption, retention, and growth for SaaS customers using AI-powered workflows and partner ecosystems.
Role type
Senior IC manager (Technical Account Management)
Builds
Customer outcomes, retention, and expansion for SMB, mid-market, and enterprise clients
Domain
SaaS / AI / Technical Account Management
Required skills
People leadership, technical judgment, commercial accountability, consultative discovery, solution design, executive engagement, partner ecosystem management, AI agent prompting, workflow automation, risk assessment, forecasting
Preferred skills
Experience with ClickUp or similar work-management platforms, leading distributed teams, building partner enablement playbooks
Technologies
ClickUp, AI Agents, automation, integrations, configurable SaaS platforms
Responsibilities
Hire, coach, and develop TAMs; own team-level retention and expansion outcomes; establish operating rhythms and playbooks; build team capability in AI and agentic workflows; drive partner-first delivery and cross-functional alignment
Seniority
Manager, hands-on leadership