Customer Value Manager
Core
Drive product adoption, utilization, and measurable security outcomes for mid-market accounts by acting as a trusted technical advisor within an account pod.
Role type
Mid-market Customer Value Manager (Technical Advisor)
Builds
Adoption metrics, value health scores, executive business reviews, and technical recovery plans for email security and Human Risk Management platforms.
Domain
Cybersecurity / Email Security / Human Risk Management
Required skills
Email security architecture, Human Risk Management frameworks, customer health scoring, executive communication, Salesforce proficiency, account pod collaboration, technical escalation management, compliance frameworks.
Preferred skills
Mimecast or comparable platform experience, CISSP/CEH/Security+ certifications, API log interpretation, specific industry compliance knowledge.
Technologies
Mimecast, Incydr, Code42, Microsoft 365 Defender, Okta, Azure AD, Salesforce, DMARC Analyzer, SIEM/SOAR.
Responsibilities
Drive platform adoption and utilization across the portfolio; quantify and package proof-of-value for executive consumption; build external partnerships and translate security architecture into business value; proactively mitigate churn risk and identify expansion signals; manage technical escalations and coordinate with Support Engineering.
Seniority
Mid-level, hands-on IC