Senior Manager, Renewal Operations
Core
Build the operational backbone of Mimecast's renewals business, establishing forecasting, performance reporting, and operating cadences while designing frameworks for a new BPO resource model and global expansion.
Role type
Senior Manager, Renewal Operations (Strategy & Process Design)
Builds
Renewal forecasting processes, performance reporting dashboards, BPO team operating frameworks, and global expansion plans for North America, EMEA, and APAC.
Domain
Cybersecurity / SaaS / Revenue Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
recurring-revenue forecasting, process building from scratch, Salesforce administration, BI dashboard creation, BPO vendor management, cross-functional alignment, global expansion planning, territory/quotas design
Preferred skills
SaaS or cybersecurity domain experience, experience scaling operations across regions, experience designing processes for outsourced/BPO teams
Technologies
Salesforce, Snowflake, Tableau
Responsibilities
Establish forecasting processes (Commit, Best Case, Upside) and reporting cadences; Design territories, targets, and quality standards for a new BPO-based renewals team; Plan the extension of the North America renewals model into EMEA and APAC; Align renewal operations with Sales, Finance, and Customer Success on planning and compensation; Drive adoption of new processes and tools through training and documentation.
Seniority
Senior Manager, hands-on IC with strategic scope
