Senior Analyst, Field Operations
Core
Drive revenue growth and retention for Fivetran's mid-market commercial segment by providing operational rigor, forecasting discipline, and data-driven insights to optimize post-sales expansion.
Role type
Senior GTM Field Operations Partner (Commercial Expansion)
Builds
Scalable operational systems and data-driven strategies for a high-volume mid-market SaaS book of business
Domain
SaaS / Data Infrastructure / Commercial Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Revenue operations (RevOps), SaaS expansion and retention metrics (NRR, GDR, churn), stakeholder management, process optimization, data analysis, SQL, Salesforce, Looker/Tableau, advanced Excel/Sheets
Preferred skills
Experience with consumption-based business models, product telemetry data analysis, AI/LLM tool utilization for revenue operations
Technologies
Salesforce, Gong, Looker, Google Suite, Claude/ChatGPT/Gemini, Gainsight, Omni
Responsibilities
Design and execute operational roadmaps for net revenue retention and churn reduction; lead pipeline inspection and forecast calls; identify business challenges via data analysis and stakeholder interviews; partner with Marketing, Analytics, GTM Enablement, Product, and Finance leaders; act as escalation point for operational blockers
Seniority
Senior, hands-on IC