Senior Manager, Global Pre Sales Engineering Operations
Core
Build the operating backbone (metrics, tooling, processes) for a global 70+ person Sales Engineering organization to enable consistent platform storytelling and execution.
Role type
Senior Manager, Global Pre-Sales Engineering Operations
Builds
Global operating model, KPI programs, demo/POV infrastructure, and enablement systems for Email Security, Engage, Incydr, and GRC products.
Domain
Cybersecurity / SaaS / Enterprise Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Pre-sales operations leadership, KPI program design, data analytics (Snowflake/Salesforce), cross-functional influence without authority, POV/POC methodology, process standardization, executive reporting
Preferred skills
MBA, Lean Six Sigma certification, AI tool proficiency (e.g., Claude)
Technologies
Snowflake, Salesforce, Workday, Confluence, Jira
Responsibilities
Define global operating model for POV/POC intake and execution; Monitor global KPIs (Tech Win Rate, Cycle Time) and drive corrective actions; Partner with regional leaders to resolve coverage gaps and bottlenecks; Lead monthly operational reviews for executive leadership; Model SE involvement across deal cycles to close data gaps; Roll out tooling to reduce administrative burden; Serve as liaison between Field SE and Product/Engineering; Maintain audit-ready documentation for processes and governance.
Seniority
Senior Manager, hands-on operational leadership