Director, Presales Engineering
Core
Lead global Presales Engineering operations, AI transformation, and technical escalation management to support complex sales motions and product advocacy.
Role type
Director, Presales Engineering Excellence and Innovation
Builds
Scalable technical escalation systems, AI-driven workflow models, and global presales support infrastructure
Domain
Enterprise cybersecurity, AI security, and sales engineering operations
Deliverable
production ML models | infrastructure | client delivery
Required skills
Presales Engineering leadership, technical escalation management, AI workflow transformation, enterprise cybersecurity sales motions, operating model design, global stakeholder coordination, technical governance, executive communication
Preferred skills
Proofpoint product knowledge, data security and insider threat management, identity and cloud security, experience with Salesforce/Jira/Confluence, custom GPT and agentic system governance
Technologies
CyberArk, SailPoint, vector databases, MCP servers, Salesforce, Jira, Confluence, GitHub, Slack, Teams, Google Workspace, Workday
Responsibilities
Lead evolution of Presales Engineering escalation strategy and routing models; Drive AI forward transformation including prompt libraries and agentic systems; Own complex technical escalations for high-value opportunities; Partner with Sales Engineering to define future PSE model; Build scalable systems for technical knowledge capture; Partner with Product to convert field issues into structured advocacy; Stabilize support coverage for emerging security portfolios; Lead access governance coordination for Presales Engineering; Coordinate globally across AMER, EMEA, and APJ stakeholders; Mentor senior technical contributors
Seniority
Director, strategic leadership with hands-on operational execution
