Customer Success Advocate - Northwest
Core
Front-line customer-facing role ensuring customers realize full value of Motorola Solutions' hybrid-cloud portfolio for public safety agencies and enterprises.
Role type
Customer Success Advocate (IC)
Builds
Hybrid-cloud solutions for public safety and enterprise customers
Domain
Public Safety / Government Technology / SaaS
Deliverable
product features
Required skills
Customer Success management, product adoption driving, workflow optimization, CRM/BI tools fluency, risk identification, cross-functional collaboration
Preferred skills
Public Safety/Government technology experience, SaaS/Cloud product experience, data analysis
Responsibilities
Reduce time to first value for new deployments, move customers through advanced usage tiers, identify adoption/retention risks, surface expansion opportunities, lead customer touchpoints (onboarding, QBRs), monitor account health, collaborate with Sales/Product/Support teams
Seniority
Entry-level to Mid-level IC