Technical Account Manager - Pinellas County FL Sheriff's Office
Core
Own the day-to-day relationship with a key public safety customer to build a strategic partnership, providing technical expertise and best practices for Axon's ecosystem of devices and cloud software.
Role type
Senior Technical Account Manager (Public Safety/Government)
Builds
Axon's ecosystem of devices and cloud software for public safety, corrections, and government agencies
Domain
Public safety, corrections, and government technology
Deliverable
client delivery
Required skills
Customer relationship management, technical project management, SaaS/cloud/virtualization/storage knowledge, networking/telecommunications/Wi-Fi understanding, technical communication, analytical problem-solving, high-stress environment management, law enforcement/public safety agency experience
Preferred skills
Public safety Axon program management, program management/reporting, JIRA/Microsoft Dynamics, CCTV/VMS/IP cameras, networking/telecommunications, evidence workflows/redaction processes, cross-stakeholder coordination
Technologies
Axon devices, cloud software, JIRA, Microsoft Dynamics, CCTV, VMS, IP cameras
Responsibilities
Provide tier-2 technical support and limited redaction support, manage customer expectations, remove sales obstacles, develop technical documentation, communicate customer feedback to drive product development, support customer deployment and operational readiness, deliver customer training, serve as a trusted advisor in public safety environments, coordinate with other vendors for installations and upgrades
Seniority
Mid-to-Senior, hands-on IC with strategic partnership focus