Embedded Technical Account Manager (Onsite)
Core
Primary technical contact for law enforcement and public safety agencies, ensuring operational goals are met through Axon's Records and Productivity Suite solutions.
Role type
Technical Account Manager (Onsite)
Builds
Axon Records and Productivity Suite configurations and workflows for public safety agencies
Domain
Public Safety / Law Enforcement / Enterprise Software
Deliverable
client delivery
Required skills
Technical account management, enterprise software configuration, root cause analysis, reporting and analytics, stakeholder relationship management, security clearance handling
Preferred skills
Public safety systems knowledge (RMS, CAD, CJIS), relevant technical certifications (Microsoft, Cisco, ITIL)
Technologies
Axon Records, Axon AI, Power BI, SQL Server, APIs, JSON, Splunk, JIRA, Salesforce
Responsibilities
Serve as primary day-to-day technical contact for assigned customer agencies, configure Axon solutions to align with operational objectives, administer and support functional acceptance testing, deliver customer training sessions, monitor support tickets and provide Tier 2 troubleshooting, represent customer feedback internally, support Quarterly Business Reviews, ensure service level expectations are met, support reporting and integrations using Power BI and SQL
Seniority
Mid-Senior, hands-on IC