Customer Success Account Manager Manager (CSAM Manager)
Core
Drive customer-centric culture and measurable outcomes by leading high-performing teams across Sales, Customer Success, Engineering, and Support to maximize customer success investments and business outcomes.
Role type
Senior Customer Success Account Manager Manager (CSAM Manager)
Builds
Customer success and business outcomes through proactive engagement, operational excellence, and strategic planning.
Domain
Federal Government technology services and cloud solutions
Deliverable
client delivery
Required skills
Leading high-performing teams, building trusted relationships with executive stakeholders, strategic planning, organizational influence, account planning, portfolio management, customer lifecycle management, change management, value realisation methodologies
Preferred skills
Experience in Enterprise Support, Professional Services, or Cloud Solutions
Technologies
Cloud platforms, AI transformation tools
Responsibilities
Establish clear rhythms of business and accountability frameworks, foster employee engagement and organizational health, drive business outcomes through strategic planning and customer engagement, lead complex cross-functional initiatives, develop trusted relationships with executive-level customer stakeholders
Seniority
Senior, hands-on IC with team leadership
