Customer Success Account Manager Manager (CSAM Manager)

## About the role Working across Sales, Customer Success, Engineering, Support and Partner organisations, you will drive a customer-centric culture focused on measurable outcomes, proactive engagement and operational excellence. Deliver Customer Success and Business Outcomes Ensure teams proactively engage customers to maximise support and success investments. Establish clear rhythms of business and accountability frameworks. Foster an environment where people can do meaningful work, grow their capabilities, and reach their full potential. Drive employee engagement and organisational health through authentic leadership and coaching. ## Requirements - Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience - OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience - OR equivalent experience. - Significant experience leading customer-facing technology, customer success, consulting, services or support organisations in the Federal Goverment territory - Demonstrated success building and leading high-performing teams. - Experience developing trusted relationships with executive-level customer stakeholders. - Proven ability to drive business outcomes through strategic planning, customer engagement and organisational influence. - Effective communication, coaching, and stakeholder engagement skills, with the ability to collaborate and build trusted relationships with a wide range of stakeholders. - Experience leading complex, cross-functional initiatives involving multiple stakeholders. - Experience in Customer Success, Enterprise Support, Professional Services or Cloud Solutions. - Understanding of cloud adoption, AI transformation, change management and value realisation methodologies. - Experience with account planning, portfolio management and customer lifecycle management. ## Legal Requirements - This position requires verification of Australian Citizenship due to citizenship based legal restrictions. - Specifically, this position supports federal, state and /or local Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by law. - To meet this legal requirement, and as a condition of employment, the successful candidate's citizenship will be verified with a valid passport.