Associate Customer Value Manager
Core
Drive adoption and effective utilization of Mimecast security products for SMB and Mid Market customers to achieve security outcomes.
Role type
Associate Customer Value Manager (high-volume portfolio)
Builds
Customer adoption, usage, and measurable security outcomes
Domain
Cybersecurity / Email Security / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer success or account management experience, technical aptitude for security/SaaS, data interpretation (usage/health metrics), structured value review facilitation, onboarding program delivery, cross-functional partnership, CRM discipline
Preferred skills
Email security/cybersecurity/SaaS familiarity, Salesforce/Gainsight experience, CompTIA Security+ certification
Technologies
Mimecast platform, Salesforce, Gainsight, Microsoft Office
Responsibilities
Monitor adoption and health data to identify churn risk and under-utilization; Lead structured value reviews to assess progress and agree next steps; Deliver onboarding guidance and best-practice sessions; Guide customers on configuration and feature enablement; Surface expansion and cross-sell opportunities; Maintain accurate CRM records of engagement and value delivered
Seniority
Individual Contributor, early career to mid-level