SMB Account Manager, Customer Development
Core
Drive upsell revenue and reduce churn for existing SMB customers (1-350 users) by selling new technologies and fostering long-term relationships.
Role type
SMB Account Manager (Customer Development)
Builds
Upsell revenue and customer retention for Mimecast security platform
Domain
Cybersecurity / Email Security / SMB
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IT sales experience, achieving sales quotas, direct and indirect sales channels, corporate IT knowledge, business acumen, CRM management
Preferred skills
Email/Messaging/Security/Storage domain experience
Technologies
Mimecast platform
Responsibilities
Meet and exceed monthly, quarterly, and annual upsell revenue goals; Proactively liaise with accounts to ensure solution adoption and avoid churn; Collaborate with channel teams to execute account plans; Develop and execute sales activity plans; Cultivate strong long-term relationships with existing accounts; Sell new technologies to the existing customer base; Manage reporting of KPIs and ensure CRM hygiene; Follow and execute defined sales methodology; Monitor and report on sales activities; Work with internal teams to support business goals
Seniority
Individual Contributor, 1+ years experience
