Technical Support Engineer
Core
Deliver quality software support and resolve complex system-level issues for Apptium products, ensuring high customer satisfaction and timely resolution.
Role type
Technical Support Engineer (System-Level Software)
Builds
Troubleshooting plans, test environments, and regression-free solutions for Apptium software products.
Domain
SaaS / Observability / Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Java, GoLang, SQL, Linux, cloud infrastructure (AWS/GCP/Azure), JIRA, Confluence, root cause analysis, bug validation
Preferred skills
1-3 years experience, diverse operating systems knowledge
Technologies
Apptium, AWS, GCP, Azure, JIRA, Confluence, Linux
Responsibilities
Provide technical support for complex system-level software products; manage customer escalations; perform root cause analysis using logs and diagnostics; validate product bug fixes; develop troubleshooting plans and test environments; collaborate with R&D on issue resolution.
Seniority
Junior to Mid-level, hands-on IC