Senior Solutions Support Engineer - US East
Core
Provide technical support and troubleshooting for Wiz's cloud security platform, ensuring customers can secure their cloud and AI applications.
Role type
Senior Solutions Support Engineer
Builds
Customer support solutions and incident management workflows for cloud security clients
Domain
Cloud Security / DevSecOps
Deliverable
client delivery
Required skills
Cloud technologies (AWS, Azure, GCP), Kubernetes (AKS/EKS/GKS), Linux command-line, scripting (Python, Shell, Java, JavaScript), incident management, technical troubleshooting
Preferred skills
Technical escalation support (Tier 2/3), deep architectural knowledge of security and networking
Technologies
AWS, Azure, GCP, Kubernetes, Linux, Python, Shell, Java, JavaScript
Responsibilities
Troubleshoot and solve customer technical issues, identify cases requiring escalation, serve as subject matter lead on core technologies, mentor team members, create training material, participate in on-call rotation, coordinate incident management requests, design and implement automation solutions
Seniority
Senior, hands-on IC