IN-Sr Technical Consultant - Python, Java Script, L2/L3 Support
Core
L3 Application Support Engineer responsible for debugging, troubleshooting, and resolving complex production issues for enterprise applications.
Role type
Senior IC L3 Application Support Engineer
Builds
Operational stability and incident resolution for enterprise applications
Domain
Enterprise Software / Full Stack Application Support
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Full stack debugging, Root cause analysis, SQL query analysis, API troubleshooting, Log analysis, Incident management, Change management, CI/CD support, Production validation, Technical documentation
Preferred skills
Cloud platforms (Azure/AWS/GCP), Containerization (Docker/Kubernetes), Automation scripting, RCA reporting, Agile/SDLC practices
Technologies
JavaScript, React.js, Angular, Vue.js, Node.js, Java, .NET, PostgreSQL, MySQL, MongoDB, MS SQL Server, Git, Jenkins, Azure DevOps, Jira, ServiceNow, Splunk, Grafana, Kibana, Postman
Responsibilities
Act as L3 technical support point for complex application issues and escalations; Analyse, troubleshoot, and resolve issues across frontend, server-side components, APIs, integrations, and databases; Perform deep-dive debugging using logs, database queries, API traces, and code analysis; Identify root cause of incidents and implement or coordinate long-term fixes; Support application releases, hotfixes, patches, and production validation; Monitor production systems, alerts, job failures, and application health dashboards; Provide technical guidance to L1 and L2 support teams for issue triage and escalation; Create and maintain SOPs, runbooks, troubleshooting guides, and RCA documents.
Seniority
Senior, hands-on IC