Customer Success Specialist
Core
Post-sale consultative partner and trusted advisor responsible for owning the Account Management escalation queue and resolving customer issues to ensure practice success.
Role type
Customer Success Specialist (Account Management Escalations)
Builds
Customer success outcomes and retention for healthcare practices using the MMI EHR platform
Domain
Healthcare / Electronic Health Records (EHR)
Deliverable
client delivery
Required skills
conflict resolution, problem solving, consultative communication, Salesforce navigation, Gainsight familiarity, multi-tasking, independent work
Preferred skills
Bachelor's degree, 1-2 years of relevant experience, working knowledge of Salesforce and Gainsight
Technologies
Salesforce, Gainsight, MMI suite of products
Responsibilities
Manage customer needs from the Account Management escalation queue, collaborate cross-functionally to mitigate customer risk, identify upsell opportunities, advocate for customer needs internally, monitor and record client communications in Salesforce, suggest practical services to improve office flow
Seniority
Individual Contributor, early career (1-2 years experience)
