Customer Success Manager, Indirect Tax
Core
Managing a book of business for Concierge and/or Advisory customers in the indirect tax space, driving retention and growth through tailored engagement and educational activities.
Role type
Senior Customer Success Manager (Indirect Tax)
Builds
Customer success plans, usage insights, and commercial growth opportunities for Thomson Reuters' tax software suite.
Domain
Financial Services / Indirect Tax / SaaS
Deliverable
client delivery
Required skills
Indirect tax expertise, SaaS implementation experience, ERP application knowledge, business acumen, conflict resolution, data analysis
Preferred skills
Salesforce proficiency, cloud software delivery experience, master's degree
Technologies
Gainsight, Salesforce, ERP applications
Responsibilities
Partner with customers to define success and deliver educational activities; Monitor customer health by tracking usage data and escalating concerns; Identify and activate commercial growth opportunities; Build and present business plans and market reports; Leverage technology tools to manage client information and forecasts; Collaborate with Sales and Professional Services teams.
Seniority
Senior, hands-on IC
