Customer Success Manager (Americas)
Core
Manage relationships with a diverse global customer base to ensure platform adoption, retention, and satisfaction for companies hiring talent worldwide.
Role type
Customer Success Manager (SaaS)
Builds
Customer retention and platform value realization for enterprise clients
Domain
Global HR technology / Employment platforms
Deliverable
client delivery
Required skills
Customer relationship management, conflict resolution, data-driven insights, cross-functional collaboration, process improvement, quota management
Preferred skills
HR industry experience, Zendesk, Asana, Notion, Slack
Technologies
Zendesk, Asana, Notion, Slack
Responsibilities
Proactively manage and nurture customer relationships; address and manage assigned customer health cases; conduct enablement sessions, product demos, and escalation calls; manage customer escalations and collaborate cross-functionally to resolve issues; utilize data-driven insights to understand customer needs; identify opportunities for process improvement; lead cross-functional projects to improve engagement; act as primary point of contact for internal teams; collaborate with Sales on retention and with Treasury on payment collection.
Seniority
Mid-level, hands-on IC