Líder posventa y satisfacción del Cliente en Soluciones Tecnológicas para Ganado Lechero
Core
Lead post-sales and customer success strategy for dairy cattle technology solutions, ensuring adoption, value delivery, and retention from onboarding to expansion.
Role type
Senior Customer Success Manager (AgriTech)
Builds
Dairy cattle technology solutions and services
Domain
Agriculture / Animal Health / B2B Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Account Management, Customer Success Strategy, Team Leadership, Data Analysis, CRM Management, Commercial Acumen, Product Adoption, Cross-functional Collaboration
Preferred skills
Animal Health, Dairy Farming, B2B/B2C Technology
Responsibilities
Lead country-wide Customer Success strategy aligned with business priorities; ensure positive customer experience from delivery to adoption; monitor customer value, satisfaction, and churn risks; lead and develop the local Customer Success team; coordinate with regional and global teams on processes and best practices; collaborate with Sales, Marketing, and Support for seamless operations; identify commercial growth opportunities; support new product launches and market changes; drive continuous improvement using data and KPIs.
Seniority
Senior, hands-on IC with team leadership
