Customer Success Team Lead
Core
Lead and develop a global team of Customer Success Managers (CSMs) to drive retention, upsells, and account growth for SMB clients in the EMEA region.
Role type
Senior Customer Success Team Lead (SMB segment)
Builds
Scalable customer success processes and strategic growth for SMB hospitality clients
Domain
B2B SaaS / Hospitality Technology (Short-term rental)
Deliverable
client delivery
Required skills
Team leadership and mentorship, B2B SaaS account management, upsell strategy, CRM proficiency, data analysis, cross-functional collaboration
Preferred skills
Short-term rental industry experience, SMB market familiarity
Technologies
Salesforce, BI tools
Responsibilities
Lead and mentor a team of global CSMs, analyze customer data to identify process improvements, manage high-level customer escalations, report on team performance and portfolio health, work cross-functionally to resolve blockers
Seniority
Senior, hands-on IC with team management
