Sr. Manager, Customer Success Analytics (Remote)
Core
Define and execute the strategic vision for global Customer Success analytics to optimize the end-to-end customer lifecycle and drive expansion opportunities.
Role type
Senior Manager, Customer Success Analytics (Strategy & Leadership)
Builds
Customer Health and adoption frameworks, global data pipelines, and executive-level analytics narratives.
Domain
B2B SaaS, Cybersecurity, Customer Success
Deliverable
dashboards & analysis
Required skills
SaaS metrics expertise (ARR, NRR, GRR, Churn, CLV), data architecture principles, SQL, modern BI tools (Tableau, CRM Analytics), executive communication, organizational change leadership, AI technology utilization
Preferred skills
Experience in B2B security analytics, analytics enablement strategy design
Technologies
Snowflake, BigQuery, ETL/ELT pipelines, Tableau, CRM Analytics
Responsibilities
Define and execute the strategic vision for the global Customer Success analytics roadmap; Architect advanced Customer Health and adoption frameworks; Serve as a strategic partner to VP level leadership; Provide strategic oversight of data architecture and systems integration; Lead and mentor a high-performing analytics team; Drive adoption of self-serve analytics tools; Collaborate cross-functionally to ensure alignment of key KPIs
Seniority
Senior, hands-on IC with leadership responsibilities